Returns, refunds and delivery

Contact us within 48 hours of delivery or pickup and we will refund or replace the item. Photos help but are not required.

• An item is missing from your order.
• An item arrived damaged, leaking, or past its date.
• You received the wrong item, size, or brand.
• Fresh produce or perishables arrived in poor condition.

Call or message (517) 899-7699, or email kotas99@gmail.com with your order number. Your order number is on your confirmation and starts with EXD.

For food safety we cannot accept returns of opened or partially used food, or of perishable items that have been out of refrigeration. This does not affect your rights above when an item was wrong, damaged, or not fresh on arrival.

Unopened, shelf stable, non perishable items in their original packaging can be returned within 7 days of purchase.

Refunds go back to the original payment method. We do not issue refunds to a different card or account. Once we process a refund your bank usually posts it within 5 to 10 business days, though the exact timing is up to your bank rather than us.

Partial refunds are normal. If one item in a larger order was wrong, we refund that item rather than the whole order.

You can cancel free of charge any time before we have packed your order. Call or message us as soon as you can. Once an order is packed or out for delivery it cannot be cancelled, but the policy above still applies if anything is wrong when it reaches you.

We deliver to Monmouth Junction and nearby ZIP codes. Enter your ZIP on the home page to confirm we reach you and to see the delivery fee and minimum order for your area, both of which are shown before you pay.

You choose a delivery or pickup window at checkout from the times we currently have available. We aim to arrive within that window. If something delays us we will contact you on the phone number or email attached to the order.

Nobody needs to be home for a delivery unless the order contains items that should not be left out. Add any instructions, such as a gate code or a safe place to leave the bags, in the note field at checkout.

Pickup orders are collected from our store in Monmouth Junction. We will contact you when your order is ready. Please bring your order number.

Occasionally something sells out between your order and our packing it. We will contact you before substituting anything, and you can always decline the substitute for a refund of that item.

Prices are in US dollars. New Jersey sales tax is applied only to taxable items, at the rate set by the state. Your subtotal, delivery fee and tax are itemised before you pay, and again on your receipt.

If we have not resolved something to your satisfaction, contact us again and ask for the owner. See the contact page for hours and all the ways to reach us.